We abide by this promise to our customers and partners.
THE TermoPlus® PROMISE TO OUR CUSTOMERS
TermoPlus is very different to other heat pump manufacturers as our customers know. Firstly because we are the only heat pump manufacturer that offers customisation – this increases the installation efficiency significantly. Secondly, because our support is the absolute best available. Here’s why:
Our priority is your overall installation performance, not just production quality
You can always expect tailored support for custom systems
Our certified installers are actually trained by TermoPlus
You can always expect a reply from us directly, within 48 hours at the latest
Your TermoPlus heat pump really is designed to outlive it’s stated lifetime
Our installers and partners receive the absolute best support in the industry
We will always want to hear from you and your opinion will always matter
We will always keep pushing our high standards even highe
Guaranteed to last
TermoPlus’s very first heat pump built in 1984 is still fully operational. The minimum life expectancy of all our heat pumps is 25 years and they are covered by a 2+3 year warranty. This means that with a quick check-up every year you are guaranteed 5 years of absolute peace of mind. We’ll support our products for their entire lifetime and guarantee spare part availability. Find out more about the TermoPlus promise.
THE TermoPlus® PROMISE TO OUR PARTNERS:
Installers, Distributors, Resellers and Trade Professionals
Our partners prefer us over any other heat pump manufacturer mostly because we genuinely care. But we also do more. We promise that:
Our priority is to support you to offer your absolute best to your customers
You will always have access to our design engineer teams
You can rely on us to maintain 95% of our spare parts in stock
You will have access to certified training and technical guidance
You can rely on expert technical support on site via video call
Your input will be sought, heard and highly regarded.
We will always keep pushing our high standards even higher
You will have access to operational, sales and customer care training
Our support response times will always be the best in the industry
We will provide you with all the marketing and sales support you need.